By enrolling in our Membership Plan or using our services, you agree to the terms set out below. These terms govern the relationship between you and ApliCare. We may update them from time to time, giving at least thirty (30) days' advance notice before your Anniversary Date. Please read them carefully before you enroll.
Your Membership Plan coverage starts ten (10) days after you enroll (your "Coverage Date") and runs for an initial term of one year. The Plan renews automatically each year on the anniversary of your Coverage Date, unless either you or ApliCare gives written notice of non-renewal before that date. Either party may cancel the Plan at any time. If you move within our service area, the Plan can be transferred to your new home with at least 30 days' advance notice; if you move outside our service area, the Plan must be cancelled and any remaining installments will be billed.
The Plan can be paid as a single lump sum or in installments at the intervals described in your welcome or renewal letter. Applicable taxes (including GST) are added at billing, and amounts are billed in advance of the period they apply to. Overdue balances are subject to a late charge of 1.5% per month (18% per year, effective rate 19.56%). If you cancel within ten (10) days and no service has been performed, we'll issue a full refund of any payments made; if service was performed in that window, you'll be billed only for the work carried out. Where the Plan was paid as a lump sum and ApliCare cancels, our liability is limited to a pro-rata refund.
We diagnose and repair appliances that sit within the permanent foundation of your home, were properly installed and in working order on the Coverage Date, are safely accessible to the technician, and are in a safe, sanitary environment. The Plan does not cover appliances used for commercial purposes; damage from abuse, tampering, or alterations by unauthorized parties; accidental or deliberate damage; acts of God (fire, flood, lightning, storm, earthquake); pre-existing defects; lack of reasonable maintenance; or appliances that aren't readily accessible — for example, those in crawl spaces or attics.
ApliCare aims to resolve issues on the first visit but cannot guarantee it. Our sole responsibility is to correct the covered problem or supply a replacement part. We are not liable for indirect, consequential, or economic damages, or for defects covered by a manufacturer's recall or in-home warranty. If a replacement part is no longer available or cannot be obtained at a commercially reasonable cost, either party may terminate the Plan. These terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, and they make up the entire agreement between you and ApliCare. We are not responsible for failing to perform our obligations where prevented by events or circumstances beyond our reasonable control.
Questions about these terms? Get in touch and we'll be glad to help.
