Plans change — we get it. So our technicians can plan their routes efficiently and keep slots open for other customers nearby, we ask that any cancellation follows the guidelines below. These terms apply to every service appointment booked with ApliCare.
To cancel without a fee, we need at least three (3) business hours' notice before your appointment is due to start. Same-day appointments can't be cancelled — once a same-day booking is confirmed, it's locked in and the technician is already being dispatched to you.
A service call can only be cancelled by speaking directly with a live agent. Once your cancellation is confirmed, the agent will give you a cancellation code over the phone — please hold on to it in case any questions come up about the cancellation later.
If you reach our line outside business hours, please don't leave a voicemail. Voicemails aren't monitored in real time, so a message left after hours won't count as a valid cancellation request. Kindly wait until business hours and speak directly with one of our agents instead.
If this cancellation policy isn't followed, a reduced service call fee of $125 CAD plus applicable tax will apply. Payment is due within 24 hours of the original appointment time. This fee covers technician dispatch, scheduling, and the time slot that was held just for your service.
Three simple steps — most repairs are booked in under two minutes.
Fill in the form or give us a call. Tell us the appliance and your city — that's it.
Our operator calls you back, agrees on a time slot that works, and locks it in.
A local certified tech shows up on time, diagnoses, and fixes it — usually the same visit.
Fill out the form below and we'll get back to you soon.
Your message has been sent successfully. We'll get back to you shortly.
Your message has been sent successfully. We'll get back to you shortly.
